V ENERGY TROLL1aAre you an Internet troll? Or maybe you’ve just encountered one or more than one? What can be done about these people? Well…Maybe its time to fight back! Watch this very interesting Sponsored Video ‘Silence the Troll’ by V-energy:

While the term troll and its associated action trolling are primarily associated with Internet discourse, media attention in recent years has made such labels highly subjective, with trolling being used to describe intentionally provocative actions outside of an online context. V ENERGY TROLL2aFor example, recent media accounts have used the term troll to describe “a person who defaces internet tribute sites with the aim of causing grief to families”… V ENERGY TROLL3aVideo game designer Mike Drach thinks some of the Internet’s biggest trolls just need a hug, but that is not his sole means of dealing with them.

He’s got 10 tips for dealing with Internet trolls. Ten ways to manage the unmanageable. Ten ways to live with our unruliest Internet neighbors and maybe even love them.V ENERGY TROLL4aTip 1: Be strong. Don’t take it personally:
“Sometimes the Internet can seem like a very negative place. Everyone gets bashed eventually. The moment you take it personally you’ve already lost. That negative feedback can just be coming from someone who’s been having a bad day or they’re just trying to get a rise out of you…”

Tip 2: Don’t show any weakness, but don’t show off about your lack thereof:
“If users know you are affected by their behavior, it will motivate them to do even more. The worst thing you can do is to appear butthurt in the eyes of their community. According to Urban Dictionary, ‘butthurt applies to an inappropriately strong negative emotional response from a perceived personal insult.’

Tip 3: Choose your mods wisely:
“A good mod is like a gift from the heavens. These are true advocates for your brand who often make better decisions than you ever could about your own site… ”

Tip 4: Have the right tools:
“You need a system in place where people can report problems, flag posts and have means for the mods to confer with each other or fix and escalate the problems.”

Tip 5: Be timely, but not too timely:
“If there’s an honest-to-god uproar about some change in gameplay, pricing, features, etcetera, don’t wait too long to respond to your community. A lot of the issues will pop up in the most inconvenient of times, like when you’re asleep or out on the weekend…”

Tip 6: Be human, but present a unified front:
“Having personality is a good thing because you want your users to empathize with you. Still, you want to present a unified front. That means mods and admins should never appear to argue in public”

Tip 7: Let the haters hate:
“If your community has tools, give them the opportunity to be themselves… Have a place just for trolls.”

Tip 8: Throw the book at them:
Make rules. Lots of rules. And publish them.

Tip 9: Keep your enemies close:
“Sometimes you want to keep your enemies close. Be patient. Meditate on it. What’s the best way to punish someone?”

Tip 10: Don’t underestimate your users:
They will try to screw with you. But it’s mostly harmless.

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