IT issues can be a major headache for any organization. Even small incidents can have disastrous consequences. IT problems can put your business at a standstill or lead to major breaches. If information about your business and/or your clients leaks out, you might have to deal with legal, financial, and PR problems. This is why you need to be prepared to face any problem and know how to prevent them. Let’s take a look at a few common IT problems experienced by small businesses.
Too Many Options
One of the most common IT issues small businesses have to face is not having the expertise in-house to gauge which solutions would be best for their business, deploy them, and maintain them. Staying ahead of the curve and making informed IT decisions is becoming tougher by the day and one of the reasons why many decide to work with third-party services for assistance.
Outdated Software and Equipment
Another major issue for small businesses that decide to run their infrastructure is outdated software and equipment. When equipment reaches its end of life in IT terms, this means that it stops getting support from the manufacturer. While you can continue using the hardware, it will stop getting support and updates. Since updates are often rolled out to plug security holes, you may be leaving your business vulnerable.
Missing software updates are another common issue. While you can have all the procedures in place to make sure that updates are taken care of, you never know when you’re going to miss a few critical updates and again make yourself vulnerable to attacks.
This is why it is always wise to consider working with a managed IT service instead of handling hardware and software management yourself. It would also be wise to work with someone closer to home. This will allow you to speak with them face to face if need be.
If you’re located in Birmingham, for instance, it would make sense to work with an IT Support Birmingham team like Geek-Guru. They have been in operation since 2006 and are one of the most well-staffed managed services in Birmingham. They can provide server support in Birmingham, allowing you to move your whole IT structure to the cloud, or provide consultancy services if you only need help with maintenance. You’ll be able to rest assured that your data is always stored and secured using the latest technology and up-to-date systems since their whole reputation rests on it.
Remote and BYOD Policies
Many businesses have been feeling the pressure to move to remote working lately and this can present all sorts of IT challenges. One of the biggest is when it comes to user devices. Businesses that move to remote working have to let people use devices to remotely access their network and cloud applications. This makes managing access much more difficult.
Businesses are often faced with the dilemma of either providing devices for their employees or allowing them to use the devices they already own. There are obvious savings to be made by having employees use their own devices, but there are costs you may not have considered too.
Having different employees using different devices makes staying on top of updates more difficult. Not all devices will have the same level of security and some may become liabilities. You will also have to deal with compatibility issues from time to time, and some of your employees may not be able to use or access certain applications because of their devices.
These are a few reasons why you should consider supplying them with devices instead. This will make asset management easier and ensure that everyone is always on the same page.
Insider Threats and Employee Negligence
One of the biggest IT threats to your organization is people on the inside. Even when hackers try to target a network, it’s usually because someone on the inside opened the door for them. In many cases, hackers use social engineering tactics to trick employees and even executives into giving up valuable information. They might send an email and disguise it as though it’s coming from someone higher up in rank, or a stakeholder. These emails will often have a link that needs to be followed or a seemingly benign attachment. Once the link is followed or the said attachment is opened, it could trigger a malware attack that will affect your whole system.
You also have cases when employees who had access privileges commit attacks out of pure spite. This often happens when there are major changes in an organisation or conflicts between the employee and upper management. This is why businesses need to have very strict termination protocols and work on the human aspect of IT more. This means more time and resources spent on educating employees on how to use devices responsibly and how to quickly identify threats.
These are just some of the common IT issues most small businesses have to deal with. By knowing what these are, you’ll have a better chance at putting the proper procedures in place and making better strategic decisions.